The tools and articles found here can be used by staff to improve communications in difficult situations.
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Communication Tools
- Addressing Abusive Behaviors in the Dialysis Center
- Communication Tips for Earning a Win
- Dialysis Schedules: Tips for Patients and Staff
- Dialysis Schedules: Tips for Patients and Staff (Spanish)
- Good Relationships With Your Clinic Staff
- Good Relationships With Your Clinic Staff (Spanish)
- Huddle Up to Improve Communication
- Professionalism from the Patient's Point of View
- Improving Communication
- Medical Records Request Forms
- Network 15 Decreasing Patient Conflict Tip Sheet
- Nothing About Me without Me: Including Patients in QAPI and Governing Body Meetings
- Patient Experience and Empathy
- Professionalism and the Patient Experience Training Webinar
- Retaliation
- Tips from the HSAG: ESRD Network 15 PAC: Mindful Patient-Staff Engagement
- Tips to Improve Patient Engagement
- Vital Signs—Something's Missing
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